Shipping policy

Thank you for choosing our furniture and rugs! Due to the unique size and weight of our products, we have established the following shipping terms to ensure a smooth shopping experience. By placing an order, you agree to this policy.

1. Order Processing Time

  • In-stock items: Orders are typically processed within [1-3] business days.

  • Custom/Pre-order items: Processing may take [5-10] business days (see product page for details).

  • Business days are Monday through Friday, excluding weekends and public holidays.

2. Shipping Methods, Transit Times & Costs
Due to the wide variance in size and weight, shipping costs are calculated at checkout based on the item's dimensions, weight, and your delivery address.



Shipping Method Applicable Items Estimated Transit Notes
Standard Parcel Small rugs, decor items 3-5 business days Via UPS, FedEx, etc.
Freight (LTL) Large furniture, large rugs 5-10 business days Typically Curbside Delivery. Carrier will call to schedule an appointment
White Glove Service High-end furniture Varies Includes Room of Choice delivery and even assembly/installation. Price upon request.

3. Shipping Destinations

  • We currently ship to [the contiguous US / EU regions, etc.].

  • For [Alaska, Hawaii, PO Boxes], please contact us to confirm availability before ordering.

4. Free Shipping

  • Enjoy Free Standard Shipping on orders over [$amount] (excludes freight items).

5. Order Tracking
You will receive a tracking number via email once your order ships. For freight shipments, the carrier will call you to schedule a delivery window.

6. Inspection at Delivery (Important!)
Furniture and rugs are delicate. Please inspect your order immediately upon delivery!

  • If the outer packaging shows significant damage, deformation, or moisture, please note it clearly on the delivery receipt and take photos.

  • If the item itself is damaged, please refuse the delivery and contact us immediately.

  • By signing for the delivery, you accept the item as-is. Subsequent damage claims may not be honored.

7. Re-delivery & Refused Shipments

  • If a package is returned due to an incorrect address or failed delivery attempts, re-delivery costs will be your responsibility.

  • If you refuse a freight shipment without a valid reason, you may be responsible for the round-trip shipping costs.

8. Returns & Exchanges

  • Due to high return shipping costs for furniture and rugs, return shipping for non-defective items will be at your expense and may be deducted from your refund.

  • If the return is due to our error (wrong item, defect), we will cover the shipping costs.

  • Please refer to our separate [Return Policy] for details.