Shipping policy

Thank you for choosing our furniture and rugs! Due to the unique size and weight of our products, we have established the following shipping terms to ensure a smooth shopping experience. By placing an order, you agree to this policy.

1. Order Processing Time

• In-stock items: Orders are typically processed within 1–3 business days.

• Custom/Pre-order items: Processing may take 5–10 business days (see product page for details).

• Business days are Monday through Friday, excluding weekends and public holidays.

2. Shipping Methods, Transit Times & Costs
Shipping charges are shown at checkout before you place your order.

3. Shipping Destinations

• We currently ship to the contiguous United States.

• For Alaska, Hawaii, or PO boxes, please contact us to confirm availability before ordering.

4. Free Shipping

• Enjoy Free Standard Shipping on orders of $70 or more .

5. Order Tracking
You will receive a tracking number via email once your order ships.

6. Inspection at Delivery (Important!)
Furniture and rugs are delicate. Please inspect your order immediately upon delivery!

• If the outer packaging shows significant damage, deformation, or moisture, please note it clearly on the delivery receipt and take photos.

• If the item itself is damaged, please refuse the delivery and contact us immediately.

• By signing for the delivery, you accept the item as-is. Subsequent damage claims may not be honored.

7. Re-delivery & Refused Shipments

• If a package is returned due to an incorrect address or failed delivery attempts, re-delivery costs will be your responsibility.

8. Returns & Exchanges

• We pay for all return labels, including for non-defective items.

• If the return is due to our error (wrong item, defect), we will cover the shipping costs.

• Please refer to our separate Return Policy for details.